Frequently asked Questions

Billing FAQ's

What is the iWV E-Billing ?

The iWV E-Billing is the electronic version of your physical invoice. iWV is adopting a Go-Green and as such, paper invoices will no longer be issued. You can retrieve and view PDF bills at iWV Account portal at https://portal.iwv.works/login.

What are the benefits of using E-Billing?

Enjoy easy access to your bills and account information, anytime and anywhere. No more misplacement of paper bills.

Get notified through e-mail when your bill is ready.

What mode of payments do you accept?

Payment through Credit Card at iWV Account Portal

Payment can be made through iWV Account portal via Credit Card. Simply navigate to the Invoice List in the Invoice tab, select the invoice (s) you want to pay for, and click ‘Check Out For Selected Invoices’.

As you proceed through, you will be brought to a secure page to complete your payment.

 

Payment through GIRO

GIRO is an automated electronic payment service which allows you to make payment to iWV from your bank account.  You can sign up for GIRO by completing the Direct Debit Authorisation Form available here. The GIRO arrangement will be in place once your application is approved.

 

Payment through Cheque

Please make your cheque payable to ICONZ-Webvisions Pte Ltd. Do remember to write your client code annd invoice number on the back of the cheque and mail it using the Business Reply Envelope available at (hyperlink to redirect to self-print BRE) to the following address:

23 Tai Seng Drive

#02-00

Singapore 535224

 

How do I view my invoice?

You can access invoices within the iWV Account portal. Go to Invoice > Invoice List to see a list of invoices. Click on the invoice you need and once it loads, you can choose to print, download or email the invoice.

How do I update my Contact and Billing information?

Please submit your request to our Billing Team at billing@iwv.works

I have forgotten my password. How can I reset?

Simply click "Forgotten Password" on the iWV Account portal and a reset password will be sent to the main authorise contact in the records. Alternatively, you may send in your request to billing@iwv.works

Not sure what you need? Contact us now.