iWV's capabilities addresses Senheng's surge



"Thanks to iWV for their continuous effort in watching over our servers. They have indeed lighten our burden tremendously." - Cedric Chew, IT Manager Senheng® Electric (KL) Sdn. Bhd.

Situation: Senheng’s business lies in fast moving consumer electronics, and their products can experience a spike in demand during festive seasons and mega sale period. As such, Senheng was very concerned about the availability and stability of their servers to handle the surge in traffic in their ERP system In addition, the IT team has to shoulder the responsibility of managing and maintaining the servers to ensure they do not fail during these surges. This proved to be both time consuming and expensive.

Task: Senheng needed to host their mission critical servers in a secured and managed environment. They needed a trustworthy vendor to take care of their server infrastructure and network while they focus on their core business

Action: iWV proposed to a hosting solution in a purpose-built Tier III data center that is manned and monitored 24x7 by our professional network center operations team. By hosting in a Tier III data center, Senheng is assured that multiple network backbones are in place to avoid single point of failure.

Result: After hosting with iWV, Senheng achieved the following results: 1. Servers are well maintained and their shelf life prolonged by 30%. 2. Business operations are able to run smoothly without any interruption. 3. Technical team is able to focus on internal IT needs and bring about more IT innovation to the company.

Senheng® Electric (KL) Sdn. Bhd. was first established in 1989 as a tiny consumer electronics shop valued at less than RM 30,000. Today, the leading electrical chain store has garnered more than 50 awards with a footprint of more than 100 stores across Malaysia. To improve their customers’ experience, Senheng® Online Store was launched to allow their customers to shop at the comfort and convenience of their homes.